| Earley & Associates is an
Information Technology Consulting firm with more than 25 years of Telecommunications and
IT experience. We are equally skilled with managing both Voice and Data projects. We are
based in Southern California and our practice is global as required. This experience
includes knowledge gained from employment with Telephone Companies and as Corporate IT
Managers. This experience includes projects which have selected and installed over 300
PBX's with Voice Mail, ACD Systems and Software, IVR, Nationwide Virtual Networks, T-1 and
T-3 network interfaces, Centrex, Advanced 800/888 features, CTI, LAN’s, etc. We have
also been involved with projects to evaluate, select and implement Customer Service
Support systems to improve call flows, Frame Relay networks, Switches, Hubs, Routers, CMOS
computers, RAID 1 DASD, and Redundant Fiber Optic Rings for alternate access to CO's and
POP's. Having managed the Telecommunications, PC/LAN Services, Computer Operations and
Network Control departments within several industry sectors, we have gained the experience
necessary to manage extensive re-engineering projects. This experience has given us
extensive expertise within the entire LAN/WAN arena from desktop to end to end circuit
design. We have the expertise and the resources to add value to your project efforts.
Also noteworthy is our Voice experience with Call Center Systems such as Lucent's CMS,
Northern Telecom's Meridian Max, Aspect's extensive suite of products and services, plus
IVR systems from Periphonics, Granada, Syntellect, Lucent and others. We have planned,
designed and implemented call centers systems to support in excess of 400 agents.
Paramount to the success of a call center is the clarity of the overall mission. The
appropriate technology is then applied to support well-defined customer service and
satisfaction objectives. This is the greatest opportunity which companies now have to
distance themselves from their competitors. We can assist in that effort. |
